Handmade with Love: Each piece is meticulously handcrafted — slight variations in color, embroidery, or fit are natural hallmarks of artisanal work, not faults.
Damaged/Faulty Items: Contact info@leelalane.com.au within 48 hours of delivery with photos or video. If confirmed faulty, we cover return shipping and arrange a repair or replacement under ACL.
Ready-to-Ship: Packed and dispatched fast. Not shipped yet? We'll happily exchange it for something of similar or greater value — just reach out.
Made-to-Order: Reach out before your dress enters production to discuss your concerns — we'll exchange it or issue store credit. Once production begins, no changes are possible.
Clearance: No exchanges or returns if you change your mind. Faulty items remain covered under ACL.
Need help? We want you to feel confident! Call us on +61 452 329 599 or Chat with us for styling advice or detailed photos before you buy.
For detailed policies, visit our Returns & Exchange Policy.
